NOTE: We accept most major credit cards. When you place an order online with Premium Hair Collection, your credit card will be charged. Credit card fraud and theft of our merchandise can/will lead to prosecution to the fullest extent of the law.

Premium Hair Collection reserves the right to request additional payment and shipping verification after the order has been submitted.

Your payment may require additional verification. The verification process may include but not limited to requesting physical photos of the customer’s identification information as well as the credit card used for purchase before the order is processed. Your billing address and mailing address must match to process any order amount on this website. Once all information has been verified, processed for payment and cleared, orders will be shipped out with a signature confirmation to ensure it will arrive at the correct address. NO EXCEPTIONS.

In the event of high volume or peak season, orders will be shipped as quickly as possible. Please keep in mind, orders are not processed on weekends or holidays. Processing times for wig orders may require a longer delay. Please be patient.

We offer Priority 1 – 3 business day shipping as well as Express 1 – 2 business day shipping for U.S. orders.

Once the order has shipped, you will receive an email with tracking information.

We apologize and do not take responsibility if the U. S. Postal Service or FedEx delays the delivery of your package (or damages to the package) due to mishandling by employees of U.S. Postal Service or FedEx, weather, natural disasters, environmental concerns, or any other acts as it is 100% out of our company’s control. We will try our very best to ship the orders in the time frame as we have promised. Therefore, please place your order in advance, if possible, to avoid unexpected delays.

 

*Premium Hair Collection reserves the right to make changes to the Shipping & Order Processing policy without notice.